Ten major mistakes when dealing with customers

[China Glass Network] 1, seeing the customer straight into the door, going straight to the topic of cooperation, lingering, there is a lot of unsuccessful vows not to accept the trend. As everyone knows, customers need to think about time when making decisions. This kind of sloppy approach makes customers feel resentful and unrespected.

2, does not allow customers to say no, any "no" to the customer, must be converted into "yes" in detail, on the surface to see Gaoming, in fact, is not allowed to sand.

There is no perfect thing in the world. Your products and services are the same. The rooms need your products and services. They don't think that your products and services are perfect, but they are more suitable for them than similar products and services. For the customer's rebuttal, it is like a mother who cares too much about her child in reality. She can't let others say that her child is not a word. This kind of person is not easy to win people's closeness and respect, and it is difficult to cooperate. The appropriate weakness is the performance of honesty.

3, only to see the customer before or in the previous time, we must use all means including promotion, the company's colleagues to the wheel tactics to reach cooperation, which shows that you are too eager to achieve. Collaboration is the act of agreeing on the time, place, and conditions that are appropriate for both parties, not just the time, place, and condition that you think is appropriate. Don't try to force your customers to cooperate with you, which will hurt people's self-esteem and expose your utilitarianism too much.

4, everywhere with money to clear the way, all the value of the customer's belt, you are all converted into RMB, business cooperation is the money supreme, everywhere shows the love of money, people feel that you are just a profitable person, this kind of People work insecurely.

5. For customers who fail to cooperate as you expect, they should give due respect. In the business field, use the idea of ​​“Shun me, and counter my death”. Customers who have not adopted your products and services are not. It must be that your goods and services are not good. It may be that the conditions of the other party are really unsuitable. Even if you have the best things rejected, you must not imagine the other person as a stupid pig or a stupid person, and you should not show a contemptuous look. Or words. Giving your customers face and respect is equal to giving yourself the chance to win in the future.

6, a circle around the people, you say a word, treat customers like a family is disciplined children. This seems that your company management is in a mess, and the quality of personnel is seriously low. Negotiate with the customer and negotiate with the customer. Several people from the other side, we have several people, the negotiation of the equation, the other party is less stressful.

7, three days to call at both ends, or personally go to the interview, commonly known as "skin tactics." The customer's time is also very valuable. He also has time to plan. It is not that you have enough time to communicate with you every time you call or every time you visit. Don't let your "hard work" become a burden on customers, or even force your customers to go to the opposite side of cooperation. The frequency of communication shall be subject to the prior agreement between the parties, and special circumstances may be allowed, but not every day.

8, when customers have no time or have no patience, they still recommend their products and services.

All effective communication is established under the conditions of mutual permission. When the other party is one or two, and then two or three times, you will not stop, indicating that you may not be interested or doing business. When you introduce a product and service, you must first ask for the other party's opinion. Can you give me two minutes? You should use two minutes to impress the customer's heart and let you continue to listen. When you ask for the other party's opinion and the other party disagrees, you may say that I haven't said anything yet. How do you know that you can't? Don't argue with the customer. He doesn't want to hear if he doesn't necessarily decide you, but because of his own reasons, he may be in a bad mood. If you want to argue for a high or low level, wait for the sweep.

9, can not clarify the real needs of customers, blindly push strong sales, Wang Po sell melons themselves to call themselves. Often some website promotion salesmen call the company "Do you make a website for your company?" "Do not do", "Why not do" "Already have" "Do you want to change it?" It is simply an unreasonable nonsense.

10. Call the customer during the customer's break time. Don't do anything that is unrewarding unless there is an emergency or an agreement. Respect for customers is more important to respect the private rest time of customers.

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