Golden Heron Jewelry Platinum Necklace Inexplicable Break

Ms. Chen from the Lotus Park told Xiaobian that she had bought two thousand-foot platinum necklaces for more than 10,000 yuan in Jinlu jewelry. After a while, it was broken, and one of them could not be found.

On April 4 this year, Ms. Chen of Lotus Park carefully purchased two thousand-foot platinum necklaces at the Golden Heron Jewelry Lotus Shop. Each price is around 6,000 yuan, one for herself and the other for far-reaching Guangdong's sister. By the end of April, Ms. Chen suddenly found that the necklace worn on her neck was gone, and she did not find it at home. She said that she is a full-time wife. She just learned to embroider. She was very fascinated. She stayed at home for embroidery almost every day. At most, she took a child to go downstairs for a walk. At first, she felt that she might be careless, accidentally broke the necklace, and blamed herself.

In May, the family went to Guangdong, and Ms. Chen transferred the other necklace to her sister. Unexpectedly, my sister only wore it for a few days, and the necklace suddenly broke. Fortunately, my sister got back in time. A few days ago, when the family returned from Guangdong, they took the sister's broken necklace back to Xiamen.

It may be accidental if one is broken, but both of them are broken. Isn’t this a quality problem?

On September 16, Ms. Chen came to the Golden Heron Lotus Shop with a necklace to inquire about the equivalent replacement of the platinum ring. However, the duty manager replied that it can be repaired free of charge, but if you want to change the equivalent price, you need to pay 40 yuan / gram processing fee, in addition, you must also deduct the loss of fees, etc., so that you need to spend four or five hundred dollars. After several communication, the duty manager said that the processing fee can be applied for up to 30% off. "I don't miss this two hundred yuan. Besides, it's so easy to break. Even if we fix it, we don't dare to wear it! Maybe someday it will suddenly break and can't find it!" Helpless, Ms. Chen had to take the necklace back. Family.

There are two small round hooks at the junction of the necklace, but one of the small round hooks has been broken and missing. According to Ms. Chen, she is very reliant on the brand of Golden Heron Jewelry. Since I came to Xiamen 20 years ago, every time I buy jewelry, I went to the Golden Heron. Now there are several large and small Golden Heron jewels in the house. Give a few relatives. This time, she suffered a "broken chain" twice, which made her very depressed.

At noon yesterday, the reporter accompanied Ms. Chen to take this necklace to the Golden Heron Lotus store again. The duty manager explained on the spot that the quality of the necklace is not a problem, but the platinum itself is relatively brittle and easy to break. It may be used. Caution or strong force leads to accidental breakage. For the follow-up treatment plan, the duty manager's reply is basically the same as the previous manager: there is no way to replace the ring for free, but you can apply for a 50% discount on processing fees from the headquarters. However, Ms. Chen is not satisfied with this treatment plan. In response, the duty manager said that Ms. Chen’s appeal will be reflected to the headquarters for processing.

Xiao Bian said, the duty manager, what the elderly said is very contradictory. If platinum is relatively brittle and easy to break, the design should avoid such a situation. How can the jewelry be broken for half a month? It is too sad to use improperly.

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